Personal and Workplace Integrity:

The Personal and Workplace Integrity training provides participants with an ethical decision making checklist that they can use when faced with a moral dilemma, which they often encounter in their private and working lives.

It facilitates the promotion of a culture of sound ethical conduct and compliance in the trainee, helping the efforts of your organization to build a culture of high integrity among employess, reducing fraud, and fostering trust among its clients.

Duration: 1 Day. (8.30am-4.30pm)

Customer Service Fundamentals:

A company’s ability to deliver quality customer service experience hinges upon how well-trained, qualified and experienced its customer service staff is. In order to develop and maintain effective Customer -focused teams, it is important to adequately train and educate the workforce in the basics of Customer Service, which this training provides. Results are higher employee engagement, improved motivation, and increased customer satisfaction. Ultimately it yields increase in revenue for the company.

Duration: 1 day (8.30am-4.30pm)

Exceptional Customer Service:

Customers are unpredictable, and you are only as good as your customer’s last encounter. In order to build naturally loyal customers, your Customer Service Ethos has to be demonstrated by everyone in your company, not just the front line team. And this has to be demonstrated in accordance with the ethics of the industry, and its regulatory body.

This program seeks to teach how to create a service culture that becomes a part of your DNA, built into your systems, reflected in your recruitment, instilled in your teams, and demonstrated throughout the customer journey by engaged employees. The Customer becomes your advocate.

Duration: 2 Days (8.30am-4.30pm)

Stress Management:

This course walks through many aspects of stress management such as time management, people skills, diet, influence techniques, right mentality, assertiveness and so on.

Each topic is explored in detail with exercises. A the end of the training, delegates would have learned how to manage stress to get maximum results in their personal and corporate lives.

Duration: 1 day (8.30am-4.30pm)

Effective Leadership Skills:

This Training provides Supervisors and Managers with the skills required to inspire and motivate individuals and teams to achieve outstanding business results.

It provides them with innovative ways to develop and manage their teams, and build and nurture internal and external relationships. It deepens participants’ skills to find business opportunities for their organizations, especially in highly regulated industries.

Duration: 2 days. (8.30am-4.30pm)