Established in 2011, Unbeatable Impact is equipped to provide professional training in a variety of fields, mainly Customer Service, Leadership and Ethics. Our tried and true system is based off over three decades in cumulative experience shared between our Trainers.
We pride ourselves in setting up clients for success, ensuring that participants leave our sessions as distinguished champions in any, and all of our chosen areas of expertise.
Our vision is to create value and make a difference in what we do, through continuous improvements and customer satisfaction.
Our mission is to deliver skills and knowledge that significantly increase our course participants' on-the-job productivity, thereby enhancing their contributions to the goals of their organisation.
This training not only helps promote awareness to the ethical practices in the company, but it helps boost morale so that employees work more effectively and harmoniously with their co-workers. Being ethically aware helps beneficiary firms to maintain a positive corporate culture and uphold a strong public image.
This course provides participants with an ethical decision making checklist that they can use when faced with a moral dilemma, which they often encounter in their private and working lives.
It facilitates the promotion of a culture of sound ethical conduct and compliance in the trainee, helping the efforts of the organization to build a culture of high integrity among employees, reducing fraud, fostering growth, and gaining trust among its clients.
Duration: 1 Day
Customers are unpredictable, and you are only as good as your customer’s last encounter. In order to build naturally loyal customers, your Customer Service Ethos has to be demonstrated by everyone in your company, not just the front line team. And this has to be demonstrated in accordance with the ethics of the industry, and its regulatory body.
This program seeks to teach how to create a service culture that becomes a part of your DNA, built into your systems, reflected in your recruitment, instilled in your teams, and demonstrated throughout the customer journey by engaged employees. The customer becomes your advocate.
Duration: 2 Days
The Leadership skills for Managers training improves supervisors and managers’ capacity to inspire and motivate their teams to perform optimally for business success. Whilst equipping them with innovative strategies to build excellent internal and external relationships, their ability to find business opportunities and manage them for organizational growth is enhanced.
Duration: 1 Day